1. Changing or Cancelling Your Order

7-Hour Window for Changes or Cancellations

• You may update order details (e.g., shipping address, contact information, customizations) or cancel your order within 7 hours of placing it.
• To request changes or cancellations, contact our Customer Support team at [email protected].
• If your order has not been processed for shipping, we will make the necessary adjustments or cancel the order and issue a full refund.

2. Refund & Return

30-Day Return and Refund Policy

We offer refunds and accept returns within 30 days of receiving your order, provided the items meet the eligibility criteria below:

2.1. Eligible Refund and Return Cases

For defective or damaged products:

• Defective or damaged items
• Items that differ from the product description or customization
• Incorrect sizes or mismatched items
• Lost or missing items
• Other errors caused by us

In these cases, we will provide a replacement or a full refund (including return shipping costs), based on your preference.

For customer remorse:

If you change your mind or are not satisfied with your purchase, you can contact us within 30 days. We will assess returns and refunds on a case-by-case basis to ensure your satisfaction.

2.2. Refund Eligibility Criteria

• Request time: Within 30 days of receiving the order
• Product condition: Items must be unworn, unwashed, and unused, in their original packaging

2.3. Refund and Return Procedure

• Step 1: Contact Customer Support here
• Step 2: Provide detailed photos of the items received, along with the package cover and shipping label
• Step 3: Once your request is reviewed, we will contact you and process the refund or replacement accordingly

2.4. Return Process

Our Customer Support team will guide you through the return process. Key details include:

• Accepted locations: Returns from the United States only
• Return methods: In-store or by mail
• Return labels:
  • Defective products: Provided by us (no cost)
  • Customer remorse: Return shipping is the customer’s responsibility
• Restocking fee: None
• Product condition: Must be in new, unused condition

2.5. Refund Process

After receiving and inspecting the returned item, we will notify you of its approval status. Approved refunds will be processed to the original payment method within 2–3 business days.

Note: It may take an additional 3–5 business days for your bank or credit card company to reflect the refund. If the refund is not received within 7 business days of confirmation, please contact us for assistance.

Need Help?

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. Your satisfaction is our goal, and we’re here to provide you with the best shopping experience possible.